Frequently Asked Questions

What about NDIS payments?
Simply select your items adding them to your cart as you go. When ready proceed through the checkout using the participants name and delivery address. When you get to the final payment section select "OFFLINE PAYMENT" and we'll take care of the rest.

Can I use NDIS funds to buy AT and other equipment from you?
Yes, we are a registered NDIS provider with products aligned with NDIS funding packages. Please refer to the NDIS website to see if your funding package covers the item you wish to purchase. You can use the Assistive Technology and Consumables Code Guide to assist you with the most commonly used supports. Ask your Co-ordinator for assistance if you are not sure.

Can I place my order by phone?
Yes, you can contact our friendly customer service team to process your order on 1300 168 902

What payment options are available?

Visa, Apple Pay, Mastercard and PayPal.

How long does my order take to process?
All orders are processed on the same business day. Once your order is processed, you will receive a confirmation email.

Do you deliver?
Yes, Australia wide to all areas sourcing the cheapest delivery fee by courier or Australia Post.

How long does delivery take?

Depending on delivery location some order will take longer than others. Metro orders 2-4 days with rural orders 2-7 days. Excluding weekends or public holidays.

Do you offer change of mind?
Yes, we offer an exchange or refund for change of mind. You must inform us within 3 days of receiving your products.  You are responsible for return freight costs and any restocking fee.  Please note, certain products are non-returnable due to OH&S and hygiene risks.  Refer to our Terms and Conditions for further information.

Do my products come with a warranty?
All products are covered by relevant manufacturer's warranty.

Can I provide feedback on a product I purchased?
Yes, you can give feedback on the contact us page or click on write a review on the product page.



We deliver your equipment Australia wide.

Office Hours

1300 168 902
Monday - Friday
9.00am - 6.00pm

Payment secured

We use secured payment gateways for your protection


Registered NDIS Provider