Frequently Asked Questions
What about NDIS payments?
Simply select your items adding them to your cart as you go. When ready proceed through the checkout using the participants name and delivery address. When you get to the final payment section select "OFFLINE PAYMENT" and we'll take care of the rest.
Can I use NDIS funds to buy AT and other equipment from you?
Yes, we are a registered NDIS provider with products aligned with NDIS funding packages. Please refer to the NDIS website https://www.ndis.gov.au to see if your funding package covers the item you wish to purchase. You can use the Assistive Technology and Consumables Code Guide to assist you with the most commonly used supports. Ask your Co-ordinator for assistance if you are not sure.
Can I place my order by phone?
Yes, you can contact our friendly customer service team to process your order on 1300 168 902
What payment options are available?
Visa, Apple Pay, Mastercard and PayPal.
How long does my order take to process?
All orders are processed on the same business day. Once your order is processed, you will receive a confirmation email.
Do you deliver?
Yes, Australia wide to all areas sourcing the cheapest delivery fee by courier or Australia Post.
How long does delivery take?
Depending on delivery location some order will take longer than others. Metro orders 2-4 days with rural orders 2-7 days. Excluding weekends or public holidays.
Do you offer change of mind?
Yes, we offer an exchange or refund for change of mind. You must inform us within 3 days of receiving your products. You are responsible for return freight costs and any restocking fee. Please note, certain products are non-returnable due to OH&S and hygiene risks. Refer to our Terms and Conditions for further information.
Do my products come with a warranty?
All products are covered by relevant manufacturer's warranty.
Can I provide feedback on a product I purchased?
Yes, you can give feedback on the contact us page or click on write a review on the product page.
We deliver your equipment Australia wide.
1300 168 902
Monday - Friday
9.00am - 6.00pm
We use secured payment gateways for your protection
Registered NDIS Provider
Fantastic business. They're very helpful. The website is user friendly and there's so many items. The order arrived quickly and it's great quality. Highly recommend. *****
Byon 01 March, 2021
Wonderful service from this company, very friendly staff. Extremely helpful and the website was easy to use. So happy with my purchase, will use them again. *****
Byon 26 February, 2021
Found this business website so easy to use and staff are so friendly and helpful. Would recommend. *****
Byon 06 April, 2021
Great service from this company and my products arrived on time. Will definitely use them again. *****
Byon 13 January, 2021
Thank you Vicky and Dean for my mobility walker, It's just what I needed. Highly recommend them. ****
Byon 01 April, 2021
Fantastic service and their website is easy to use. Very happy with my order and would recommend and use them again. *****
Byon 31 December, 2020
Thank you Get About Mobility for my products. Friendly service and great products. Will recommend you. *****
Byon 22 December, 2020
Great people to deal with very helpful. Received my order quickly and a happy customer. Recommend this business. ****
Byon 07 February, 2021
Thank you for your service. Highly recommend this Australian business. ****
Byon 16 April, 2021
Website very easy to use and helpful staff. My product is great and arrived quickly. I would by again. *****
Byon 15 April, 2021
Really nice people to deal with. My mobility walker arrived quickly and I love it. *****
Byon 01 May, 2021
Thank you for assisting me with my enquiry and the disability equipment you sent me. You have no idea how much it has helped me. *****
Byon 08 June, 2021
Found this company very helpful in helping me select the right shower chair for my small shower space. It fits perfect and is exactly what I needed. ****
Byon 09 June, 2021
The website is so easy to use. Great customer service. My enquiry was also sorted really fast, I will definitely be using Get About Mobility again. *****
Byon 18 July, 2021
I was looking for a care phone for my mother and managed to get one here. She loves the functions on the phone. Thank you for helping me. *****
Byon 10 October, 2021
Thank yo for sending me my triton wheelchair so fast and it's a great chair and sturdy. Love the new colour. *****
Byon 09 July 2023
Brought the X fold walker for my dad to take in his car. The walker fold so compact and is light for him to lift alone.*****
Byon 09 November, 2022
Purchased the Dycem stable mat for my wife and it works great for her. Thank you for your info on this product. *****
Byon 08 January, 2023