Complaint Charter

Our Service to you

We value your feedback. You have access to our dedicated customer service team who are fully trained and available to answer any questions you may have relating to products or services.

If you have had a negative experience with the Get About Mobility, here is what to do and how we can help.

You can make a complaint via phone or email. Our contact details are:

Phone: 1300 168 902
Email: getaboutmobility@outlook.com

Our aim is to resolve your complaint straight away. If we can’t, we will work to address your concern within five business days. If it takes longer than five business days to resolve your complaint, we will contact you and keep you updated.

If you are dissatisfied with our decision regarding your complaint, or we have not made a decision within 21 days, you may take your complaint to the relevant external dispute resolution scheme, the NDIS Quality and Safeguards Commission (Commission)

The contact details for Commission are:

Online Feedback form: Online Complaints Form
Post your Complaint to: National Disability Insurance Agency, GPO Box 700,
Canberra ACT 2601
Email: feedback@ndis.gov.au
Call: 1800 800 110
Make a complaint in person: NDIS Location Offices

Should you require any assistance, please do not hesitate to contact our friendly staff at Get About Mobility.